Skipping an Order
How to skip an order for a customer from the Awtomatic app admin view
Emily Yuhas avatar
Written by Emily Yuhas
Updated over a week ago

Skipping is very similar to pausing but it automatically just skips the next order, while keeping the same frequency of orders beyond that. For example, if a customer has a monthly subscription, skipping their order will mean that they will go two months between their last order and the next one they’ll receive. Customers can skip multiple orders in a row if they wish.

Skipping is another great option to propose to customers who are interested in cancelling or pausing, since it is a shorter time and does not put them in a state where they need to take an action to resume their subscription.

If a customer asks you to skip for them, you can find the skip button on the right column in the section that shows the date of the next order:

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