In order for Staff to adequately modify subscriptions, you need to give them specific permissions via Shopify. This will allow members of your team to modify the subscription's billing date, add/remove products, or even cancel the subscription entirely.

To enable the necessary permissions, follow the steps below:

Step 1. Navigate to the Settings of your store and select Users and Permissions.

Step 2. Select the name of the staff account you wish to edit

Step 3. On the following page, scroll down to the "Permission" section and select these options:

  • Orders

  • Products

  • Customers

  • Manage settings

Step 4. Lastly, save your selection from the Contextual Save Bar at the top of the screen


Your staff should now have the necessary permissions to manage Subscriptions from the Awtomic app!

Did this answer your question?