Managing Customer Subscriptions

How to manage subscriptions for customer support

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14 articles in this collection
Written by Emily Yuhas and Senam

Cancel Mitigation

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Written by Senam
Updated over a week ago

Troubleshooting Shopify Discount Codes

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Written by Senam
Updated over a week ago

Changing Payment Method

How to change the payment method for a subscription or customer from the Awtomatic App
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Written by Emily Yuhas
Updated over a week ago

Apply a discount to an existing subscription

Apply a one time, multiple time, or ongoing discount to an existing subscription
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Written by Emily Yuhas
Updated over a week ago

Edit the Shipping Rate in a subscription

Change how much you're charging for shipping for a subscription
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Written by Emily Yuhas
Updated over a week ago

Changing shipping address

How to change the shipping address for a customer's subscription from the Awtomatic App
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Written by Emily Yuhas
Updated over a week ago

Changing the products in a subscription

Editing quantities, removing products, and adding products
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Written by Emily Yuhas
Updated over a week ago

Changing the next order date

How to change the date of a customer's next order from the Awtomatic App
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Written by Emily Yuhas
Updated over a week ago

Changing the order frequency

How to change the order frequency for a customer from the Awtomatic app
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Written by Emily Yuhas
Updated over a week ago

Skipping an Order

How to skip an order for a customer from the Awtomatic app admin view
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Written by Emily Yuhas
Updated over a week ago

Pausing a Subscription

How to pause a subscription for a customer from the Awtomatic app admin view
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Written by Emily Yuhas
Updated over a week ago

Canceling a subscription

How to cancel subscriptions from the Awtomatic app and admin view
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Written by Emily Yuhas
Updated over a week ago

Applying a Shopify Discount Code to a Subscription

How to offer a discount on a subscription
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Written by Emily Yuhas
Updated over a week ago

Viewing and Exporting Subscriptions and their Details

How to view subscriptions and their status, origination date, customers and other details
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Written by Emily Yuhas
Updated over a week ago