Managing Customer Subscriptions

How to manage subscriptions for customer support

Emily Yuhas avatar Adrian Andrade avatar Senam avatar
17 articles in this collection
Written by Emily Yuhas, Adrian Andrade, and Senam

Staff permissions

Members of your team will not be able to edit subscriptions via the Awtomic app unless you provide the adequate Shopify permissions.
Adrian Andrade avatar
Written by Adrian Andrade
Updated over a week ago

Cancel Mitigation

Senam avatar
Written by Senam
Updated over a week ago

Failed Payments FAQs

Senam avatar
Written by Senam
Updated over a week ago

Troubleshooting Shopify Discount Codes

Senam avatar
Written by Senam
Updated over a week ago

Changing Payment Method

How to change the payment method for a subscription or customer from the Awtomatic App
Emily Yuhas avatar
Written by Emily Yuhas
Updated over a week ago

Apply a discount to an existing subscription

Apply a one time, multiple time, or ongoing discount to an existing subscription
Emily Yuhas avatar
Written by Emily Yuhas
Updated over a week ago

Edit the Shipping Rate in a subscription

Change how much you're charging for shipping for a subscription
Emily Yuhas avatar
Written by Emily Yuhas
Updated over a week ago

Customer Subscription Portal

Senam avatar
Written by Senam
Updated over a week ago

Changing shipping address

How to change the shipping address for a customer's subscription from the Awtomatic App
Emily Yuhas avatar
Written by Emily Yuhas
Updated over a week ago

Changing the products in a subscription

Editing quantities, removing products, and adding products
Emily Yuhas avatar
Written by Emily Yuhas
Updated over a week ago

Changing the next order date

How to change the date of a customer's next order from the Awtomatic App
Emily Yuhas avatar
Written by Emily Yuhas
Updated over a week ago

Changing the order frequency

How to change the order frequency for a customer from the Awtomatic app
Emily Yuhas avatar
Written by Emily Yuhas
Updated over a week ago

Skipping an Order

How to skip an order for a customer from the Awtomatic app admin view
Emily Yuhas avatar
Written by Emily Yuhas
Updated over a week ago

Pausing a Subscription

How to pause a subscription for a customer from the Awtomatic app admin view
Emily Yuhas avatar
Written by Emily Yuhas
Updated over a week ago

Viewing and Exporting Subscriptions and their Details

How to view subscriptions and their status, origination date, customers and other details
Emily Yuhas avatar
Written by Emily Yuhas
Updated over a week ago

Canceling a subscription

How to cancel subscriptions from the Awtomatic app and admin view
Emily Yuhas avatar
Written by Emily Yuhas
Updated over a week ago

Applying a Shopify Discount Code to a Subscription

How to offer a discount on a subscription
Emily Yuhas avatar
Written by Emily Yuhas
Updated over a week ago