Managing Customer Subscriptions
How to manage subscriptions for customer support
17 articles

Written by Adrian Andrade, Senam and Emily Yuhas



Staff permissions
Members of your team will not be able to edit subscriptions via the Awtomic app unless you provide the adequate Shopify permissions.
Written by Adrian Andrade. Updated over a week ago
Cancel Mitigation

Written by Senam. Updated over a week ago
Failed Payments FAQs

Written by Senam. Updated over a week ago
Troubleshooting Shopify Discount Codes

Written by Senam. Updated over a week ago
Changing Payment Method
How to change the payment method for a subscription or customer from the Awtomatic App
Written by Emily Yuhas. Updated over a week ago
Apply a discount to an existing subscription
Apply a one time, multiple time, or ongoing discount to an existing subscription
Written by Emily Yuhas. Updated over a week ago
Edit the Shipping Rate in a subscription
Change how much you're charging for shipping for a subscription
Written by Emily Yuhas. Updated over a week ago
Customer Subscription Portal

Written by Senam. Updated over a week ago
Changing shipping address
How to change the shipping address for a customer's subscription from the Awtomatic App
Written by Emily Yuhas. Updated over a week ago
Changing the products in a subscription
Editing quantities, removing products, and adding products
Written by Emily Yuhas. Updated over a week ago
Changing the next order date
How to change the date of a customer's next order from the Awtomatic App
Written by Emily Yuhas. Updated over a week ago
Changing the order frequency
How to change the order frequency for a customer from the Awtomatic app
Written by Emily Yuhas. Updated over a week ago
Skipping an Order
How to skip an order for a customer from the Awtomatic app admin view
Written by Emily Yuhas. Updated over a week ago
Pausing a Subscription
How to pause a subscription for a customer from the Awtomatic app admin view
Written by Emily Yuhas. Updated over a week ago
Viewing and Exporting Subscriptions and their Details
How to view subscriptions and their status, origination date, customers and other details
Written by Emily Yuhas. Updated over a week ago
Canceling a subscription
How to cancel subscriptions from the Awtomatic app and admin view
Written by Emily Yuhas. Updated over a week ago
Applying a Shopify Discount Code to a Subscription
How to offer a discount on a subscription
Written by Emily Yuhas. Updated over a week ago